Bestellpolitik

STATUS DER PRODUKTVERFÜGBARKEIT

Was bedeutet der Verfügbarkeitsstatus?

• In Stock - The item is good to go and ready for purchase.
• Out of Stock/Sold Out - The item is not currently available. You can add it to your wish list which will be saved in your account.

E-MAIL AN MICH, WENN VERFÜGBAR

Etwas, das ich haben möchte, ist nicht mehr auf Lager. Kann ich benachrichtigt werden, wenn es wieder verfügbar ist?

• Yes! We can send you an email when a product is available for purchase. Any product that is out of stock will have an "Email me when available" link on the product page. To be sure you receive future emails from us, add "contactDE@startrekshopsupport.com" to your address book.

Anpassen Sie sich an die Preise von Wettbewerbern?

• Nein, wir können nicht mit den Preisen von Wettbewerbern gleichziehen.

STEUERN

Will I be charged taxes?

European Union Delivery Address

• You will be charged the VAT rate (ranging between 17% and 27%) of the Member State at the checkout where the delivery takes place.
• No VAT will be applied at the checkout to EU orders exceeding €150 threshold, however import VAT and import duties will be levied upon receipt of the goods.

United Kingdom Delivery Address

• You will be charged a 20% VAT (Value Added Tax) at the checkout based on the delivery address within the United Kingdom.
• No VAT will be applied at the checkout to orders exceeding £135 threshold, however import VAT and import duties will be levied upon receipt of the goods.

United States Delivery Address

• You will be charged the respective sales tax at the checkout based on the delivery address within the United States.

Canada Delivery Address

• You will be charged GST/HST, ranging from 5% to 15%, at the checkout for deliveries to Canada. Please note that customs duties may also be levied upon receipt of the goods.

Delivery Address within all other countries

• For countries not covered in the above scenarios, no tax will be charged at the checkout. However, please note that you are responsible for import fees, taxes and/or customs duties that may be levied upon receipt of the goods.

ZAHLUNGSMETHODEN

Welche Zahlungsmethoden akzeptieren Sie?

• We accept the following payment methods:
  
  
• For your protection, we screen orders for potential fraud. Please ensure that your billing address matches that of your payment method to avoid delays in order processing.

RABATTE UND SONDERAKTIONEN

Sind Rabattcodes kombinierbar?

• When redeeming Promotion, Discount, or Coupon Codes during checkout, please note that only one promotion code can be used per order. Promotion, Discount or Coupon Codes cannot be used towards the purchase of Gift Cards.

I forgot to add a coupon code to my order while checking out, can you add this discount to my order after it has been placed?

• Es tut uns leid, aber Gutscheincodes können nicht im Nachhinein hinzugefügt werden. Bitte fügen Sie in Zukunft immer den Gutscheincode hinzu, wenn Sie dazu aufgefordert werden, um Enttäuschungen zu vermeiden.

STATUS DER BESTELLUNG

Was bedeutet der Status meiner Bestellung?

• NEU- Your order has been accepted and will be processed soon.
• Processing- Your order has been transmitted to the packing/shipping department (or one of our distributors), and our team is gathering all of your goodies and preparing them to be shipped.
• Closed- Your order has been refunded. Your credit card has been fully refunded at this point.
• Complete- Your order has been fully shipped. Your credit card has been fully charged at this point.
• Canceled- Your order has been canceled, and your credit card has not been billed.

ÄNDERUNGEN & STORNIERUNGEN

Kann ich meine Bestellung ändern?

• We may be able to if your order still shows as "New" status. Please note that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Once the order has been sent to our warehouse for processing, neither you nor our customer service staff can change it. If your order status says anything other than "New", it can no longer be changed or canceled. This includes updates to the Shipping Address.

PRIVATSPHÄRE & SICHERHEIT

Was ist Ihre Datenschutzpolitik?

• We take your privacy very seriously. We will never rent or sell your information to any third parties, we only use the information we collect from you to convey your order information, or to send you catalogs and emails at your request. Read more here.

Snow Commerce and Star Trek Shop - Europe

Please note that Snow Commerce is the seller of all Star Trek Shop - Europe merchandise and is solely responsible for all aspects of your purchase and this website, but we cannot assist with questions or concerns regarding CBS including (but not limited to) programming, live-streaming, content writing for shows, or donations. If you would like to contact CBS, please reach out to them directly.